Company: Oak Street Health
Title: Welcome Coordinator
Location: 4380 Austin Bluffs Pkwy Colorado Springs, CO 80918
Role Description
The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible.
Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday.
Check out this pamphlet for a sneak peek into the life of an Oak Street Welcome Coordinator!
Core Responsibilities:
Welcoming patients and guests
Conducting visit check-in and assisting patients with required forms
Collecting co-pays
Updating patient information and making changes in electronic medical record platform
Scheduling/rescheduling appointments within electronic medical records platform
Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
Managing faxes in the electronic fax platform
Maintaining the cleanliness of the Welcome and Community Room areas
May be required to float to other centers in the region on an infrequent basis
Other duties as assigned
What we're looking for?
Required
Strong computer skills required and basic knowledge of Google Suite
Professional phone etiquette
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization
Strongly preferred
Experience in customer service setting strongly preferred
Some college preferred
Other Skills
A flexible and positive attitude
A welcoming and nurturing attitude toward our patient population of older adults
High level of integrity
Someone who embodies being 'Oaky'
What does being 'Oaky' look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.
Oak Street Health Benefits:
Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
...Partners) are looking for delivery driver associates to deliver packages to customers! DSPs are independent, small businesses that partner... ...customers in your community.\n Work 3-5 days per week and up to 10 hours per day with shifts available seven days a week\n...
...Job Description Job Title: Registered Nurse - MedSurg / Telemetry Shift is every Sat./sun plus one day during the week 7p-730a.... ...ACE (32 bed unit with adult/older adult population. Ratio 1:5. Trauma patients, Heparin drips and all acute medications as ordered. BLS...
...field of study or proven work experience in health related field Experience : 2 years of sales experience in a clinical care setting, Home Health, Hospice, DME or Pharmaceutical sales experience highly preferred. Required: Reliable transportation. Ability to sit,...
...Job Title: LCSW - Licensed Clinical Social Worker - Emergency Department Location: Danville, Pennsylvania Job Category: Wellbeing Services, Social Work Schedule: Evenings Work Type: Full time Department: Behavioral Health Team Date Posted: 04/2...
Our client is a nationally recognized innovative Architecture, Engineering, Energy Efficiency, and Construction Management firm that collaborates with private and public entities to holistically approach facility and infrastructure projects. Our clients benefit from our...