Job Description
We are seeking a dedicated and personable Travel Counselor to join our Reservations and Customer Service team. This is a fully remote, part-time position based in Massachusetts. As a Travel Counselor, you will play a key role in delivering outstanding customer service to our mature guests, assisting them with their travel plans, and ensuring a seamless experience before, during, and after their tours. You will be the first point of contact for our guests, offering personalized assistance and care with a positive, patient, and empathetic approach.
Key Responsibilities:
Answer incoming customer calls with professionalism, providing assistance for both service and sales inquiries.
Maintain excellent telephone etiquette on every call.
Make outbound calls as needed (e.g., for collections, date consolidation, or requested call-backs).
Update and maintain reservation information in accordance with company guidelines.
Handle administrative tasks such as data entry and quality assurance.
Collaborate with colleagues to achieve departmental goals and foster a positive work environment.
Participate in team discussions to improve understanding of processes and policies.
Take on additional responsibilities and projects as needed.
Requirements:
At least two years of experience in a customer service role.
Excellent communication skills, both verbal and written.
Ability to interact with mature guests in a courteous, calm, and empathetic manner.
Strong organizational skills with great attention to detail and accuracy.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to multitask and thrive in a fast-paced, team-oriented environment.
International travel experience (outside of North America) is preferred.
Call or contact center experience is a plus.
Benefits for Part-Time Employees (eligibility may vary):
401(k) plan with a generous company match.
Discretionary financial performance bonus.
Paid time off (vacation and sick time, based on hours worked).
Paid holidays & bereavement leave (based on scheduled hours).
MA Paid Family & Medical Leave (PFML) in accordance with state plans.
100% remote work and training, with flexible hours.
IATAN (International Airlines Travel Agent Network) Membership (available with 20+ hours weekly).
Familiarization trips available after one year of service and 1,000 hours worked.
25% employee discount on tours (after one year of service and 1,000 hours worked).
Opportunities to participate in company wellness events and charitable fundraising activities.
Employee-led Diversity, Equity, and Inclusion (DEI) Committee.
Additional Information:
These benefits are accurate as of this posting and may be subject to change, with eligibility requirements. Our Human Resources department is available to address any questions you may have.
We are an Equal Opportunity Employer committed to maintaining a diverse and inclusive workplace. All employment decisions are made based on individual qualifications and business needs, ensuring a fair and respectful environment for all.
Employment Type: Full-Time
Salary: $ 20.00 25.00 Per Hour
Job Tags
Hourly pay, Holiday work, Full time, Part time, Remote job, Work from home, Flexible hours,