quality/data analyst - bi-lingual english/spanish.
altamonte springs , florida
posted october 9, 2024
job details
summary
$20 - $22 per hour
temp to perm
bachelor degree
category healthcare practitioners and technical occupations
referenceAB_4625572
job details
Title: Quality Analyst - Bi-lingual in English and Spanish
No C2C/No Sponsorship
Location: Altamonte Springs, FL - Hybrid (One week in-office per month; additional in-office days for live feedback sessions as needed)
Duration: 6+ Month Contract-to-Hire
Pay: $20-22 per hour
We are seeking a detail-oriented and analytical bilingual Quality Assurance Analyst to join our dynamic team. The ideal candidate will be fluent in both English and Spanish, enabling effective communication with internal resources and our offshore team in the Dominican Republic. This role requires strong critical thinking and analytical skills while fostering a collaborative team environment. Assess calls, chat interactions, and case management practices against established standards, documenting results thoroughly. Compile, manage, and analyze data from various customer service systems; create Excel pivot tables, graphs, and PowerPoint presentations for leadership.
salary: $20 - $22 per hour
shift: First
work hours: 8 AM - 4 PM
education: Bachelors
Responsibilities
Quality Evaluation: Assess calls, chat interactions, and case management practices against established standards, documenting results thoroughly.
Standards Maintenance: Stay current on case management and communication standards, ensuring compliance across teams.
Data Integrity Assessment: Evaluate the service and data integrity of assigned processes, documenting findings to support feedback cycles and analytical reviews.
Data Management: Compile, manage, and analyze data from various customer service systems; create Excel pivot tables, graphs, and PowerPoint presentations for leadership.
Feedback Coordination: Collaborate with team leaders to conduct feedback and calibration sessions, ensuring alignment on quality management tools.
Process Improvement: Identify and document opportunities for enhancing processes and service delivery; escalate trends and issues to supervisors with actionable recommendations.
Training Facilitation: Partner with leaders to facilitate training for new hires on quality standards; conduct refresher training as requested.
Confidentiality Assurance: Maintain the confidentiality of sensitive information and data review results.
Skills
English
Spanish
Microsoft Office (1 year of experience is required)
Excel (1 year of experience is required)
Data Analytics (2 years of experience is required)
Quality Management (2 years of experience is required)
Evaluate work product standard
Identifying data trends
Cross-Functional Collaboration
PHR
PMP
Qualifications
Years of experience: 2 years
Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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