Job Description

Job Description

Job Description

Salary: Hourly

If your true calling is to make other people's day, we want to hear from you! Every single day we come ready to fight the good fight against impersonal service and automated voice systems. We embrace the charge to help our small business customers grow their business & ultimately make the world a better place!

What is a Virtual Office Administrator?

Our team of virtual receptionists work from our headquarters in Fort Worth, Texas. Our technology enables us to be a virtual extension of our clients' teams and make a direct impact on their business each and every day. If you're a speedy typer & can multi-task like a rock star, then read on.

As a Virtual Receptionist with Annie Admin, you will take our client's relationships further with their clients by providing spectacular first impressions over the phone. If you have a true can do attitude and believe that anything is possible with the right amount of effort than this role is for you.

Top 5 Accountabilities

1. Adhere to Annie Admin's rock star performance expectations, accurately completing each interaction with our clients and their customer base while limiting personal bias and always communicating in professional Annie tone.
2. Maintain accuracy, mindfulness, and a strong attention to detail in written communication. Cross "T's" and dot "I's," use proper spelling, grammar, and logical message composition. Communicate professionally and with personality.
3. Multi-task in a fast paced technology rich environment. Toggle between screens & use multiple applications simultaneously, while delivering exemplary caller experiences.
4. Precisely and consistently follow call handling instructions on every call. Provide detailed & accurate notes from callers, and take ownership of mistakes when they happen.
5. Take a proactive approach when it comes to getting the job done! Be quick to find solutions to overcome any challenges our clients may face.

Your Work DNA

1. You display a certain ease and grace under pressure. Your positivity and can-do attitude are amplified when handling multiple tasks at once. You are dependable, adaptable, and coachable.
2. You diligently follow instructions, yet are comfortable going off-script when the situation calls for it. You take pride in representing our customers and providing a stellar virtual first impression for a wide variety of businesses.
3. Your ability to understand and anticipate your customers need, often in advance of them asking the question. You are extremely service oriented and pride yourself on the details.
4. You are incredibly well written. Your laser focus and high attention to detail allow you to accurately depict the spirit of a message, while ensuring the content is concise, relevant, and meaningful to co-workers and to our customers.
5. You are a team player, both reliable and present in your role. Your clients can count on you to do what you say you'll do.
6. You are positive and professional with a high degree of emotional intelligence.

Your Experience / Lifestyle

• Minimum 2 years customer service experience (Administrative Assistant experience is a huge PLUS)
• Must have a desktop computer with full video/sound functionality, wired noise cancelling headset, ability to be plugged into your ethernet port and high speed internet.
• Must have a dedicated and quiet office space (no background noise from other humans or animals)
• Type minimum 40 WPM 
• Ability to work from your home office Monday - Friday and some Saturday's
• Ability to work from our Fort Worth office as needed based on business needs or for additional feedback and coaching
• Strong written and verbal communication skills, including proper grammar & spelling. Ability to clearly communicate with diverse audiences via phone, e-mail, and text.
• Professional demeanor and respect for community members, contributing to a diverse and vibrant workplace. 
• Natural ability to thrive when multi-tasking in a technology rich environment operating at an extremely fast pace. Experience working with a high-volume of requests or incoming calls is preferred.
  
• Record of reliable attendance and the ability to maintain a predictable and consistent full-time schedule.
• Natural ability to work independently as well with a team. Experience managing or mentoring others is a plus.
• Must reside within the state of Texas during the entirety of employment due to in person meetings & employee laws & regulations

Working Conditions

This is a coverage position that requires you to work a fixed and dependable shift Monday - Saturday. It requires the ability to sit/stand at a computer for extended periods of time. It requires the ability to interact with a diverse population by phone, or computer. This position may travel between team locations/offices for meetings, training, company retreats or other off-site events.

Annie Admin is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other status protected by federal, state, or local laws. We support and encourage diversity!

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