Job Description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Manager, Business Payments Operations

Expedia’s Business Payment Operations (BPO) team elevates EGP’s global traveler payment & merchant fee performance utilizing existing analytics & next-gen analytics. BPO is the conduit into payment platform monitoring and leverages EG ecosystem to address payment & merchant fee opportunities. We serve as a resource for leaders across our division and upholding world-class reporting of core KPI’s. The Manager, Business Payment Operations role will also promote both continuous improvement and continuous learning among Sr. Analyst employees, so they maintain a high degree of agility in meeting the changing needs of our business.

In this role, you will:

• Lead & own a KPI domain including merchant fees & brand commercial support
• Work with key stakeholders to enhance awareness of EGP’s analytics capabilities
• Guide and support Sr. Analysts on the team, including analytic working sessions
• Present KPI metrics to cross-functional teams (EGP & Core Services); who are also responsible for enhancements to KPI’s.
• Analyze & investigate KPI challenges, leveraging analytical tools (must be self-driven & work effectively in high demand environment)
• Work with technical and non-technical audiences/internal & external to drive issues to resolution
• Work on various investigations simultaneously and collaborate with internal/external teams to positively impact KPIs
• Attention to detail, & ability to document work via SOP’s
• Other aspects of LODO include 1.) Work directly with external partners 2.) Know Your Customer (KYC) onboard EG legal entities 3.) Invoice Processing 4.) Card Testing Support

Experience & Qualifications:

• Self-efficient and self-starter
• Independent thinker able to resolve independently in complex environments
• Practical and confident presenting to large audiences
• Exhibits excellent skills in visualizing highly complex data effectively.
• Strong written and oral communication skills.
• Maintains poise during critical incidents/challenges
• Ability to handle multiple priorities with a high degree of flexibility and accountability, in a constantly fast-evolving environment .
• Technically adept.
• Tableau required; training provided.
• Knowledge of SQL is beneficial.

#LI-MC1

The total cash range for this position in Seattle is $110,500.00 to $155,000.00. Employees in this role have the potential to increase their pay up to $177,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs .

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Job Tags

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