Job Description

Pay Rate: $25 - $30/Hour

Data Center Operations Technician responsible for safe operation and upkeep of the Data Center and Colocation sites.

Overnight shifts

Please note, the position is onsite, the schedule is variable

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Qualifications:

• Experience in a 24/7 production environment
• Strong troubleshooting skills
• Solid understanding of Microsoft Operating systems
• Fundamental knowledge of networking - Routing, Subnets, Communication protocols
• Technical aptitude and experience with building management systems, including UPS, generators, HVAC, PDUs, and a working understanding of AC and DC power.
• Excellent verbal and written communication skills
• Strong attention to detail, making and keeping commitments, and meeting deadlines.
• Should be familiar with cable color coding (tip/ring), and at a minimum 568A and B pinouts.
• Minimum 2 years of experience working within an IT Support environment.
• Ability to climb ladders and work aloft.
• Ability to work in cold temperature environments.
• Ability to maneuver pallet jacks and lift heavy objects.
• Ability to pull and install cabling.
• Driving (must possess valid driver's license and insurance)

Skills:

• Customer Support
• Provide timely resolution and/or escalation of customer issues.
• Maintain a professional attitude and conduct while performing data center duties.
• Deliver proactive updates to customers and teammates as necessary.
• Follow processes and procedures.
• Physical device alert review throughout data centers
• Incident triage and escalation
• Provide local access and escort for vendors.
• Perform remote hands work for internal and external customers.
• General Shift Work. Nontraditional Weekend shift, Overnight Shifts
• Perform data entry tasks for ongoing infrastructure changes and customer installations.
• Assist and/or complete physical installations.
• Update all relevant and required documentation.
• Complete assigned workflow tasks to provide timely turnaround to customers.
• Maintain clean and organized cabinets, cables, and cages during installation of equipment.
• Take ownership of technical issues, and work with customers, partners, and internal departments to resolve problems.
• Document troubleshooting and problem-resolution steps.
• Provides onsite support for hardware and systems as instructed by partner teams.
• Maintain cleanliness of the Data Center and surrounding supporting areas
• Perform Datacenter Infrastructure Environmental Monitoring
• Perform Facilities Rounds and escalate pertinent information.
• Process all in and outbound shipping/receiving.
• Immediately report facility alarms to the local Facilities Operations Engineer
• Responsible for initiating escalations for customer-impacting/potentially impacting infrastructure/redundancy loss events.
• Complete End of Shift Reporting
• Follow Data Center Policies and Procedures
• Stay abreast of new facilities-related information and training updates.
• Maintain cabling and general usage item inventory levels.
• Complete policy and procedure review within scheduled timelines
• Maintain proficiency level with tools and systems used to deliver support.
• Perform other duties as required and assigned.

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