Customer Service Representative Insurance (Entry Level + Commission) Job at Hoda Hasheminejad-Farmers Insurance Agency, Los Angeles, CA

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  • Hoda Hasheminejad-Farmers Insurance Agency
  • Los Angeles, CA

Job Description

Job Description

Job Description

Join Our Fast-Growing Insurance Agency as a Customer Service Representative!

Entry-Level | Hourly Pay + Unlimited Commission | Real Career Growth

Are you someone who loves helping people, thrives on staying organized, and wants more than just another job? We're looking for a driven, detail-oriented, and friendly Customer Service Representative to be the voice of our agency!

Benefits

Hourly Base Salary Based on Experience

Mon-Fri Schedule

Hands on Training

Dental Insurance

Vision Insurance

Paid Time Off (PTO)

Career Growth Opportunities

Responsibilities

Respond to inbound customer calls and emails in a courteous and professional manner

Address policy inquiries, assist with billing questions, and provide information about insurance products and services

Accurately document customer interactions and follow-up on pending issues

Prioritize daily tasks effectively to ensure time-sensitive matters are handled promptly

Maintain organized records and update customer information as needed

What Youll Do:

Be the first point of contact for our valued clientsvia phone, email, and more

Handle customer questions, policy updates, and service requests, documentation follow ups

Keep things running smoothly with great follow-up and time management

Work closely with a supportive team that wants you to succeed

Why Youll Love It Here:

Unlimited Commission Potential Earn beyond your hourly rate by helping clients and going the extra mile

Training & Mentorship Well teach you everything you need to know

Real Growth Opportunities Move up in the company as you grow your skills

Positive Work Environment We believe in teamwork, respect, and recognition

Who You Are:

A strong communicator whos great on the phone and in writing

Organized, proactive, and dependable

Excited to learn the insurance industry (no experience required!)

Bilingual a plus, but not required

If you're ready to build a real career not just clock in and out we want to hear from you!

Requirements

High School Diploma or GED required

Associates or Bachelors degree is a plus but not required

Excellent verbal and written communication skills

Must be comfortable speaking with clients over the phone and via email

Strong organizational skills and attention to detail

Able to prioritize tasks and manage time effectively in a fast-paced environment

Basic computer skills

Proficient with Microsoft Office (Word, Excel, Outlook) and able to learn new systems quickly

Customer-first attitude

Friendly, professional, and patient when dealing with client questions and concerns

Willingness to learn

We provide training, but a coachable mindset is a must

Reliable and punctual

Consistency is keyyou'll be an important part of the team

Must be authorized to work in the U.S.

Bonus Qualifications (Not Required, but a Big Plus):

Prior experience in customer service, retail, hospitality, or a call center

Familiarity with insurance products or terminology

Bilingual (Spanish, Farsi, or other languages)

Experience with agency management systems (e.g., NowCerts, Applied, HawkSoft)

Job Tags

Hourly pay, Work at office,

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