Job Description

Job Description

Position: Customer Service Representative

Location: Irwin, PA

Pay: $18–$20/hour

Employment Type: Temp to Hire

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About the Role

We are seeking a motivated and detail-oriented Customer Service Representative to join our collaborative and fast-paced team. This role will focus on supporting customers, sales teams, and service technicians by processing orders, creating quotes, and ensuring an exceptional customer experience.

Responsibilities

• Develop SAP quotations for machine spare parts, consumables, tooling, contract services, and more by collaborating with customers and internal teams.
• Support Regional Business Managers with feasibility quotations and order entry.
• Present quotations to customers and follow up to convert opportunities into sales.
• Perform commercial contract reviews and process purchase orders in SAP.
• Dispatch service technicians for machine repairs and manage scheduling.
• Respond promptly to customer questions and requests.
• Support the Customer Service Manager with special projects.
• Facilitate the customer feedback process and complete supplier survey forms.
• Update Salesforce with active/inactive machine serial numbers.
• Provide back-up support to other Customer Service team members as needed.

Requirements

• Experience: 2+ years of customer service or inside sales experience in a manufacturing or similar technical industry (retail experience will not be considered).
• Education: Bachelor’s degree preferred.
• Software Skills: Tech-savvy; SAP and Salesforce experience a plus.

Core Competencies:

• Ability to work effectively with different personalities.
• Self-starter who thrives in a fast-paced environment.
• Detail-oriented and highly organized.
• Strong verbal and written communication skills; able to communicate with diverse audiences.
• Customer-first mindset.

Additional Details

• Reports to: Customer Service Manager.
• Team Size: Work alongside two other reps; highly collaborative environment.
• Training: Cross-training with other team members; strong tenure within the group ensures excellent support.
• Culture: Friendly, team-oriented, and customer-focused.

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