Job Description

Job Description

Job Description

Who We Are

PS is a luxury hospitality company that builds and operates private terminals for commercial flights. PS currently operates at Los Angeles International Airport and Hartsfield-Jackson Atlanta International Airport and is developing new terminals at Dallas Fort Worth International Airport and Miami International Airport. Far removed from the chaos of the surrounding airport and just steps away from the airfield, PS offers the ease, privacy, and security of the private flight experience for commercial travel.

With unprecedented access, PS has the only private partnership with both TSA and Customs and Border Protection, our guests move seamlessly through arrivals and departures. A team of expert Agents works behind the scenes to choreograph every step of the pre- or post-flight experience. Sail through our private, line-free TSA screening, access dedicated customs and immigration services on arrival, and relax as our trained drivers escort you across the airfield directly to/from your aircraft. All without stepping inside the Airport. Guests also enjoy private suites, chef-prepared food, spa services, and more, all while our Control Room coordinates with government, security, and airline officials to ensure the utmost efficiency, safety, and privacy.

Waiting in lines, maneuvering through crowds, and handling unwieldy luggage are things of the past at PS. So is the airport experience you’ve come to know. PS is a new alternative to commercial air travel, with unwavering service, seamless access, and inspired experience.

PS aims to be in every major airport in the US.

The Role: Control Room Supervisor

This is a role for a dynamic, quick thinking, team-oriented person looking to advance to a leadership position in the PS MIA Operation. Stationed in the Control Room, the Control Room Supervisor will be assisting with operational challenges by aiding in real-time feedback for Control Room and all operational associates. The Control Room Supervisor will become proficient in the PS operation, working across all departments as they are an extension of management.

Responsibilities & Expectations

• Supervise the Control Room (Associates and Admins) to ensure proper support for operations
• Enforce standards of service and operational SOPs
• Partner with MODs to create and close EAST reports
• Responsible for training new Control Room associates
• Partner with MODs to resolve employee relations issues

Requirements

• Operates with precision as a Control Room Associate, and/or previous Supervisory experience required
• Able to take direction well and apply feedback
• Strong written and verbal aptitude to guide operational staff in a positive and effective manner
• Currently holding a Customs, RAD, and Escort icon on SIDA badge
• PS is a 24-hour facility and as such we require fully open schedule availability and flexibility for all positions within our operations departments, including weekends, holidays, and early morning/late evening shifts

Full Time Employee Benefits 

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability
• 401K retirement plan with company matching
• Health and Dependent care FSA and HSA with company matching
• Merit-based raises and bonuses
• 12 PTO Days / 6 Paid Sick Days Prorated Annually
• Monthly Health & Wellness and phone reimbursement
• Paid training
• A great career path with promotion opportunities.

Overtime opportunities available. This is a full-time role.

PS is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis. PS considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.

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