Job Description

 

Position: Bilingual City Operations Analyst (English & Spanish)

Location: Kissimmee & Davenport, Florida

Employment Type: Part-Time (20 hours per week)

Compensation:  $20 to $25 per hour  

Contract Type: 3 months with possibility of permanent staffing

 

About the Role:

We are seeking a hands-on, bilingual (English and Spanish) Operations  Manager  to maintain and enhance our short-term rental properties in the  Kissimmee and Davenport areas . This role combines property management, handyman expertise, and guest relations  to ensure our properties are safe, functional, and welcoming. You will act as the "eyes and ears"  of our team, addressing issues promptly and building trust with guests and supervising cleaners.

 

Key Responsibilities: 

1. Property Maintenance & Repairs

 

• Perform routine inspections of properties and resolve issues such as:
  • Plumbing: Unclogging toilets or sinks and bathtub/shower drains, fixing leaks, replacing shower heads.
  • Troubleshooting household appliances: Testing outlets, replacing light fixtures, checking basic household appliances, and resetting circuit breakers when an appliance is not working.
  • Tech Support: Troubleshooting Wi-Fi issues, troubleshooting TV/streaming devices, changing batteries of remote controls, smart locks, and exterior cameras, changing light bulbs, and updating smart lock codes.
  • General Repairs: Replacing blinds and curtains, fixing cabinets, nightstands, and dressers, and fixing door handles and hinges.
  • Maintain common areas and outdoor spaces (e.g., resetting pool timers, checking for pest issues, ensuring trash areas are clean).
  • Supplementary pest control: Placing traps or baits for bed bugs, roaches, and other types of pests.

 

2. Guest & Tenant Relations

• Serve as the primary point of contact for guests and tenants, addressing concerns within 12 hours of notification.
• Conduct post-checkout inspections to identify damages or maintenance needs and properly document them by sending time-stamped pictures for filing claims for reimbursement.
• Deliver exceptional customer service in both English and Spanish (e.g., greeting guests encountered during visits to the properties, and providing local recommendations).

 

 

3. Cleaner Coordination

• Recruit, train, and manage cleaning staff to ensure properties meet cleanliness standards.
• Conduct spot-checks after cleanings to verify quality and provide feedback to cleaners (e.g., restocked supplies, no missed areas).
• Replace cleaners as needed and maintain a reliable backup list.

 

4. Administrative & Reporting

• Document all repairs, inspections, and guest interactions using property management software (e.g. Asana, Trello, monday.com)
• Escalate major issues (e.g., HVAC failures, roof leaks) to management within 24 hours with photos/videos.
• Submit weekly reports summarizing property conditions, cleaner performance, and urgent action items.
• Weekly inspection and monitoring of inventory to ensure that all items needed in operations are sufficient and report immediately for any item that is low in stock.

 

5. Emergency Response

• Be available for on-call emergencies (guests were locked out of their room, the main door of the house not opening) during designated hours.

 

Requirements

• Bilingual fluency in English and Spanish (verbal and written).
• Reside within 20 miles of Kissimmee (priority given to candidates in Davenport/Kissimmee).
• Proven handyman skills (plumbing, electrical, carpentry) with the ability to provide examples of past repairs.
• Reliable transportation (truck/SUV preferred) and valid drivers license.
• Tech-savvy: Comfortable using apps for reporting, smart home devices, and basic troubleshooting.
• Availability for flexible hours, including weekends and occasional evenings for emergencies.

 

Preferred Qualifications:

• 1+ years in property management, hospitality, or maintenance roles.
• Experience managing subcontractors (cleaners, landscapers, etc.).
• Familiarity with vacation rental platforms (Airbnb, VRBO, Expedia).

 

How to Apply: 

Please complete the application form   to be considered for this position.

Required qualifications:

• Legally authorized to work in the United States
• 21+ years or older

Job Tags

Hourly pay, Permanent employment, Full time, Contract work, Temporary work, Part time, For subcontractor, Local area, Immediate start, Remote job, Outdoor, Flexible hours, Afternoon shift,

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